Update on Claims Process
We continue to follow the claim process previously reported.
|1||Claims registration||Allows the registration of account holders' details|
|2||Identity verification||Verifies account holders' identities to the necessary verification standard|
|3||Balance acceptance||Provides Account holders the opportunity to agree that Cryptopia records represent amounts due|
|4||Asset transfer||Instigates asset transfer to account holders|
We are pleased to announce that today we have launched stage 3 of the claims process ‘balance acceptance’.
Balance Acceptance Launch
With the launch of stage 3 "Balance Acceptance" of the claims process. Qualifying Account holders' should expect to receive an email invitation asking them to login into the claims portal to start the balance acceptance process. Only those users who have completed stages 1 and 2 above will be invited to this stage.
Due to the number of account holders involved in this process, it will take some time for all invitation emails to be sent. If users are having issues with the claims portal we encourage them to contact the dedicated team via the customer support portal at the Cryptopia customer support portal. This support portal is separate from the claims portal and can be accessed by any account holder, provided they register and click the “Sign Up” button on the page.
Where to go for updates
We appreciate that you want to be advised of our progress on the Cryptopia liquidation with our next statutory report due in December 2022. We expect to provide an update on legal applications and the next steps in this report. We will continue to update you as further information comes to hand and to provide updates on the claims process. Updates can be found on the Grant Thornton New Zealand website, as well as the social media channels for Grant Thornton and Cryptopia.