Every organisation faces unique challenges throughout the business lifecycle. We understand the factors that govern growth and profitability and can tailor our...
We deliver full advisory service capability to navigate the array of opportunities, complex challenges and risks to help dynamic organisations achieve their...
-
Business valuations
We offer expert valuation advice in transactions, regulatory and administrative matters, and matters subject to dispute – valuing businesses, shares and intangible assets in a wide range of industries.
-
Capital markets
You need corporate finance specialists experienced in international capital markets on your side if you’re buying or selling financial securities.
-
Complex and international services
Our experience of multi-jurisdictional insolvencies coupled with our international reputation allows us to deliver the best possible outcome for all stakeholders.
-
Corporate insolvency
Our corporate investigation and recovery teams can help you manage insolvency situations and facilitate the best outcome.
-
Debt advisory
An optimal funding structure for your organisation presents unprecedented opportunities, but achieving this can be difficult without a trusted advisor.
-
Expert witness
Our expert witnesses analyse, interpret, summarise and present complex financial and business-related issues which are understandable and properly supported.
-
Financial models
A sound financial model will help you understand the impact of your decisions before you make them. Talk to us about our user-friendly models.
-
Forensic and investigation services
We provide investigative accounting and litigation support services for commercial, matrimonial, criminal, business valuation and insurance disputes.
-
Independent business review
Is your business viable? Will it remain viable in the future? A thorough independent business review can help your organisation answer these fundamental questions.
-
IT forensics
Effective ESI analysis is integral to the success of your business. Our IT forensics experts have the technical expertise to identify, preserve and interrogate electronic data.
-
Mergers and acquisitions
Grant Thornton provides strategic and execution support for mergers, acquisitions, sales and fundraising.
-
Raising finance
Raising finance - funders value partners who can deliver a robust financial model, a sound business strategy and rigorous planning. We can guide you through the challenges that these transactions can pose and help you build a foundation for long term success once the deal is done.
-
Relationship property services
Grant Thornton offers high quality independent advice on the many financial issues associated with relationship property from considering an individual financial issue to all aspects of a complex settlement.
-
Restructuring and turnaround
Grant Thornton’s restructuring and turnaround service capabilities include cash flow, liquidity management and forecasting; crisis and interim management; financial advisory services to companies and parties in transition and distress
-
Transaction advisory
Our depth of market knowledge will steer you through the transaction process. Grant Thornton’s dynamic teams offer range of financial, commercial and operational expertise.
Does your tax bill get the same attention as your cost of sales or salaries and wages? Tax rates might be fixed but the rules and the risks aren't.
-
Corporate tax
Grant Thornton can identify tax issues, risks and opportunities in your organisation and implement strategies to improve your bottom line.
-
Employment tax
Grant Thornton’s advisers can help you with PAYE (payroll tax), Kiwisaver, fringe benefits tax (FBT), student loans, global mobility services, international tax
-
Global mobility services
Our team can help expatriates and their employers deal with tax and employment matters both in New Zealand and overseas. With the correct planning advice, employee allowances and benefits may be structured to avoid double taxation and achieve tax savings.
-
GST
GST has the potential to become a minefield and can be expensive when it goes wrong. Our technical knowledge can help you minimise the negative impact of GST
-
International tax
International tax rules are undergoing their biggest change in a generation. Tax authorities around the world are increasingly vigilant, especially when it comes to global operations.
-
Research and Development
R&D tax incentives are often underused and misunderstood – is your business maximising opportunities for making claims?
-
Tax compliance
Our advisers help clients manage the critical issue of compliance across accountancy regulations, corporation law and tax. We also offer business and wealth advisory services, which means we can provide a seamless and tax-effective offering to our clients.
-
Transfer pricing
Tax authorities are demanding transparency in international arrangements. We businesses comply with regulations and use transfer pricing as a strategic planning tool.
Our experts have extensive experience in audit and assurance and produce outstanding work for leading New Zealand organisations in both the public and private...
-
Audit methodology
Our five step audit methodology offers a high quality service wherever you are in the world and includes planning, risk assessment, testing internal controls, substantive testing, and concluding and reporting
-
Audit technology
We apply our audit methodology with an integrated set of software tools known as the Voyager suite. Our technology has been developed to produce quality audits that are effective and efficient.
-
Financial reporting advisory
Our financial reporting advisers have the expertise to help you deal with the constantly evolving regulatory environment.
Consulting is a multi-disciplinary team, delivering a range of expertise including internal audit, risk management, IT advisory, project assurance, and...
-
Business architecture
Our business architects help businesses with disruptive conditions, business expansion and competitive challenges; the deployment of your strategy is critical to success.
-
Cloud services
Our team is led by cloud business experts who tailor services to the needs of your organisation, from strategy and implementation to ongoing services assurance.
-
Internal audit
Our internal audits deliver independent assurance over key controls within your riskiest processes, proving what works and what doesn’t and recommending improvements.
-
IT advisory
Our hands on product experience, extensive functional knowledge and industry insights help clients solve complex IT and technology issues
-
IT privacy and security
IT privacy and security should support your business strategy. Our pragmatic approach focuses on reducing cyber security risks specific to your organisation
-
Organisational & cultural change
The key to sustainable and future growth is a unified organisation operating within a strong cultural context, where transparency and communication are the priority for Kaimahi, and where visible leadership means walking the talk – but where does that journey begin?
-
Payroll assurance
Our specialist payroll assurance team can conduct a review of your payroll system configuration and processes, and then help you and your team to implement any necessary recalculations.
-
PCI DSS
Our information security specialists are approved Qualified Security Assessors (QSAs) that have been qualified by the PCI Security Standards Council to independently assess merchants and service providers.
-
Process improvement
As your organisation grows in size and complexity, processes that were once enabling often become cumbersome and inefficient. To maintain growth, your business must remain flexible, agile and profitable
-
Procurement/supply chain
Procurement and supply chain inputs will often dominate your balance sheet and constantly evolve for organisations to remain competitive and meet changing customer requirements
-
Project assurance
Major programmes and projects expose you to significant financial and reputational risk throughout their life cycle. Don’t let these risks become a reality.
-
Risk management
We understand that growing companies need to establish robust internal controls, and use information technology to effectively mitigate risk.
-
Robotic process automation (RPA)
RPA is emerging as the most sophisticated form of automation used to help businesses become more agile and remain competitive in the face of today’s ongoing digital disruption.
If you're a Chinese company aiming to invest or establish operations in New Zealand, or you’re a Kiwi business wanting to do business in China, our Asia...
Our unique offering to the financial services sector may be the catalyst you need to take your business forward, safely and prosperously.
We understand the core issues in the health and aged care sector, and the delicate balance between mission purpose, service delivery and standards, and...
At Grant Thornton we have an inherent understanding of traditional and digital media and entertainment businesses, and an ability to spot potential issues and...
Grant Thornton understands the commitment and scrutiny within the NFP sector we offer innovative solutions to help you develop new skills and open up sources...
Grant Thornton actively works with professional services firms, and their Partners and stakeholders to ask the hard questions, and deliver value added...
New Zealand is a favourite location for real estate investors. While Auckland is at the centre of investment and development opportunities, other areas of New...
Our dedicated public sector advisory works with all types of agencies, including central and local government, Crown Entities, State Owned Enterprises...
Sustainability and impact
COMPANIES IN RECEIVERSHIP AND LIQUIDATION
Update for Cryptopia Claimants & Common Portal Errors 16 December 2020
16 Dec 2020Over the past week, the Cryptopia claims portal has been launched with a large amount of accounts being registered. This launch marks the beginning of step 1 in the claims process that has been previously reported:
| Process | Details |
| 1. Claims registration | Allows the registration of account holders' details and to make claims for their account balances |
| 2. Identity verification | Verifies account holders' identities to the necessary verification standard |
| 3. Asset transfer | Instigates asset transfers to account holders |
Registration email update
There are a small number of registration emails to be sent which we hope to send before the end of the week. If you have not received a registration email, please check your "Spam" folder before contacting customer support.
Currently, only the claims registration process is open and will remain open for the foreseeable future. The current process is ensuring that your account is claimed and will give you a reference number to use in the next part of the claims process. You will not be able to view your Cryptopia account details in this phase of the process.
To clarify, this step is only for users to verify ownership of their claim, account holders will still need to verify identity before any distribution of assets can take place. We expect to launch the identity verification process in Q1 2021.
Due to the number of claimants, we encourage that if you are having issues with the registration email or have specific issues to first read the below and the specific portal FAQs that can be found on the customer service portal before submitting a ticket through this portal.
Verification questions common errors
We understand that some account holders have raised concerns around the difficulty of the verification questions in the claim’s portal. Due to the data breach reported here as a security precaution, we have had to make the verification questions more robust.
Please try to answer these questions before you contact customer support
If you cannot answer these questions and have locked your account, please raise a ticket. We assure you we will process all tickets and account holders who have incorrectly answered these questions will be given the opportunity to verify their registration with a human support member.
To assist in this process, we have collated a few common errors and observations on common mistakes made in account holders' answers to date:
- The date format must be in DD/MM/YYYY. Please use the calendar pop-up to select the correct date rather than typing in the date
- Account holders who cannot locate their Cryptopia username should review all historic emails from Cryptopia as this was often included in correspondence between the exchange and account holders
- All dates allow for a tolerance to accommodate time zones worldwide
- Balances have a tolerance to allow for rounding. The Balance question must be positive and greater than 0. Do not enter balances that have nil balances such as ETH
- The questions that relate to Withdrawals/Deposits ask for the transaction ID(TXid) and not the Address or Amount of this transaction. If you have issues recovering the specific TXid of this transaction, please retrace your steps using the specific blockchain explorer that relates to your Withdrawal/Deposit
- To answer the last question, you do not have to know the balances of these coins - only their names
Customer service portal tips
We have also collated a few common queries we have received from account holders in relation to the customer service portal. These are as follows:
- To view the customer services help center, you must sign up. This portal is separate from the claims portal and can be accessed by any account holder, provided they register
- Please use the same email as you registered your Cryptopia email. This will allow customer support to verify they are speaking with the correct account holder
- If you are getting an error saying that the link has expired, you will need to request a new registration email from customer support
- Due to the number of claimants, we encourage that if you are having issues with the registration email, or have specific issues relating to the registration, to read the specific portal FAQs that can be found on this portal before submitting a ticket. Please note that due to the volume of requests, there is currently a noticeable wait for receiving a response to tickets
- Any other questions please contact liquidation@cryptopia.co.nz
Also appears under...