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This year has been a tough one for many industries. The pain has been widespread, so many business leaders are reassessing their operations. They’re asking: What’s working and what needs to be improved? How can we increase productivity? Can we use AI to overcome challenges? And is it time to develop new products or services, or refine existing ones?

Government departments, fuelled by unprecedented levels of public funding, find themselves in a precarious balancing act. On one hand, they must spend proactively and efficiently to achieve policy outcomes and ensure public money is distributed to those who need it, and on the other, they must ensure the funding is disbursed appropriately and wastage is minimised.